Shipping

Orders are usually processed within 5 working days of receiving your order. We try and process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from London.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

All UK Shipments are sent with Royal Mail. Buyer will receive a shipment confirmation email with the shipping tracking number. A signature is required. Expected arrival date for UK shipments is 3-5 working days from the confirmation of the order. Items are insured up to £50.00. In our experience it is very unlikely for anything to go wrong with your shipment, however if you require extra insurance on your purchase or wish for a next day delivery this can be arranged at extra cost so please enquire at the time of your purchase. You will have to sign for your package, as we want you to receive your order safely. The usual delivery times are 7am - 7pm depending on the courier used. If you are not at home a calling card will be left at your address telling you how to arrange a re -delivery for your order. You can only specify a different delivery address to your home address if it is your work address. 

 The prices are indicated in British Pound Stirling and are including 20% VAT.

International orders will be shipped via UPS mainly. Expected arrival date for international orders is approximately 3-5 days from the confirmation date. Buyer will receive a shipment confirmation email with the shipping tracking number. For international orders, a customs duty will be charged to you depending upon the country in which you reside. VON SONO is not responsible for payment of this duty. Items are insured up to £100.00. In our experience it is very unlikely for anything to go wrong with your shipment, however if you require extra insurance on your purchase or wish for a next day delivery this can be arranged at extra cost so please enquire at the time of your purchase. You will have to sign for your package, as we want you to receive your order safely. The usual delivery times are 7am - 7pm depending on the courier used. If you are not at home a calling card will be left at your address telling you how to arrange a re -delivery for your order. You can only specify a different delivery address to your home address if it is your work address. 

Shipping is non-refundable and paid by the customer.

Please see the Shipping Guide for our current delivery costs

 

SHIPPING TO UK
ROYAL MAIL INC. TRACKING
0.5-1KG £3.90
1 - 2KG £7.15
2-5 KG £12.98
SHIPPING TO EUROPE
VIA ROYAL MAIL INC. TRACKING
ZONE 1 £ 18.45

 

SHIPPING TO REST OF THE WORLD 
VIA ROYAL MAIL INC. INSURANCE
WEIGHT USA/CANADA  REST OF WORLD
0.5-1KG £17.85 £17.85
1KG -2KG £28.65 £28.65

 


 

Any further inquiries should be directed to shop@vonsono.de 
or give us a call at 0207 159 3691 
Our opening hours are Mo - Fr 10- 6