SHIPPING
IMPORTANT INFORMATION FOR ALL OUR INTERNATIONAL CUSTOMERS
20% VAT is deducted from the product price, however taxes and duties may be applied when entering your Country (the amount due depends on the trade agreement the destination Country has with the UK).
- Customers are not charged VAT at checkout.
- Customs, taxes, and administration charges may apply (up to approximately 20%, depending on your country). These charges are your responsibility and will be invoiced by the forwarding courier.
- Customs duties and taxes are determined by the respective customs authorities upon delivery.
- Charges vary across Europe, and unfortunately, we are unable to predict the exact amounts.
Please make sure to:
Track your parcel using courier apps or the tracking number provided in your shipping confirmation.
- Check your spam or junk folders in case customs invoices are sent there.
- Be aware that if you refuse your parcel or if the customs storage limit expires without payment, it will be returned to us. In this case, shipping and handling costs charged by the courier will still apply.
If you have any questions before placing your order, please contact us at shop@vonsono.de — we’re happy to help!
GENERAL SHIPPING INFO
From now until Christmas, we are offering Free Shipping on all orders over £250
Orders are usually processed within 5 working days of receiving your order. We try and process all orders as soon as possible, but our main shipping day is Friday, we are a small company sorry if we are not super fast - if you should need an item extra quick please email us, we are always happy to help. All orders are processed from our London studio, in the UK.
Products availability is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
UK ORDERS
All UK orders are sent via DHL (Signature required). Buyers will receive a shipment confirmation email with a tracking number. Expected arrival date for UK shipments is 1-5 working days from the confirmation of the order. Items are insured up to £50.00.
In our experience it is very unlikely for anything to go wrong with our shipments, however if you require extra insurance on your purchase or need a next day delivery service, this can be arranged at an extra cost, so we kindly ask you to enquire about it before placing the order. You will have to sign for your package, as we want you to receive your order safely. The usual delivery times are 7am - 7pm depending on the courier. If you are not at home a calling card will be left at your address telling you how to arrange a re-delivery for your order. You can only specify a different delivery address to your home address if it is your work address.
The prices are indicated in British Pound Stirling and are including 20% VAT.
INTERNATIONAL ORDERS
We use international courier services for orders shipping outside of the UK, normally DHL. Expected arrival date for international orders is approximately 3-7 days from the confirmation date. Buyer will receive a shipment confirmation email with a tracking number. For international orders, customs charges may be charged on arrival depending on the country in which you reside. VON SONO is not responsible for the payment of this import taxes and duties. Items are insured up to £100. In our experience it is very unlikely for anything to go wrong with our shipments, however if you require extra insurance on your purchase or need a next day delivery service, this can be arranged at an extra cost, so we kindly ask you to enquire about it before placing the order. You will have to sign for your package, as we want you to receive your order safely. The usual delivery times are 7am - 7pm depending on the courier. If you are not at home a calling card will be left at your address telling you how to arrange a re-delivery for your order. You can only specify a different delivery address to your home address if it is your work address.
Shipping is non-refundable and paid by the customer.